![]() ![]() Press and hold the Volume Up button, the Home button, and the Power button at the same time until you see the Android icon.Turn off the Galaxy J7 – If you can’t turn it off simply pull the battery and reinsert it.Please follow the instructions below to complete the factory reset process on your Galaxy J7: Perhaps you don’t have access to a web browser or your phone isn’t connected to wifi/cellular data. If the above method doesn’t work, then you may have to go ahead and do a factory reset. Follow the setup instructions and begin signing back into all of your accounts to recover your information. Once complete your phone will look just as it did when you first bought it. Then follow each step that this page walks you through to erase your phone.Find your Galaxy J7 on the Android Device Manager. ![]() Go to the Android Device Manager using a web browser on a computer. ![]()
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